Support

If you’re looking to maintain an existing site, we can have everything up and running in no more than three business days. For those who choose us to build their site from scratch, you’ll benefit from immediate setup with no delays.

We steer clear of binding long-term contracts that can make our partners feel confined. Our philosophy is to earn your continued partnership by consistently demonstrating value, ensuring you choose to stay with us because you want to, not because you have to.

We understand that unexpected costs are unwelcome – for both of us. That’s why we keep things straightforward with no hidden fees. Site migrations, whether at the start or end of your plan, are completely free. Should you require anything outside the plan’s scope, we’re always open to discuss and accommodate your specific needs.

Onboarding with us is streamlined and efficient. You’ll be assigned a dedicated project manager who, if required will guide you through the process during a Zoom call. Plus, you’ll get access to your exclusive Basecamp workspace and project management dashboard for seamless communication and organisation.

We believe in transparency about who you’re collaborating with. All our work is completed by our remote team, based in Pakistan – ensuring consistent quality.

We recognize that needs evolve, and our goal is to support you as effectively as possible during your time with us. If you decide to cancel your plan, we’ll assist in exporting your website from our hosting to your new host, free of charge and within three business days, ensuring a smooth transition.

On our care plans, the chances of issues are minimal, but in the rare event something does go wrong, rest assured we have backups and swift resolution procedures ready to go!

If you’re not yet enrolled in one of our care plans, you’ll need a one-time website evaluation and tune-up service. We’ll assess the situation and formulate a plan. If it’s a fix we can handle within two hours, we’ll resolve it promptly. Otherwise, we’ll provide a detailed quote to address the issue thoroughly.

If you have website requests that require more than your dedicated monthly time, we’ll let you know. We provide offers for bulk hours to be purchased. If you purchase bulk hours you can roll any unused time and use it at a later date. If it’s a large request, we’ll send you a quote to get your approval before we proceed. If you need a one-off set of hours we will quote accordingly before you exceed your limit.

We recommend our Siteground hosting as it’s swift, dependable, and economical, allowing us optimal management of your server. However, if you prefer to maintain your current hosting, that’s completely okay. We’ll only suggest a change if we believe your existing hosting could potentially harm your website’s performance.

The availability of our support hours varies based on your chosen plan. Typically, we operate from 8:00pm to 5:00am GMT, Monday through Friday, aligning with our Islamabad, PAKISTAN location. Please note that these hours may adjust slightly depending on the season.